Does FulfillFlub refund customers?
No. FulfillFlub does not refund customers, cancel orders, edit prices, or send customer emails.
Support
FulfillFlub support
Need help with FulfillFlub? Email us and include the details below so we can understand the issue quickly.
What to include
- Your Shopify store domain.
- The app name: FulfillFlub.
- The order number, product, or screen involved, if relevant.
- What you clicked or selected.
- What happened and what you expected to happen.
- A screenshot of the error or confusing screen.
Please do not send
- Passwords or staff account credentials.
- Customer payment information.
- More customer personal data than needed to answer the request.
FAQ
Where does the correction happen?
Inside Shopify Admin on the order detail page, from the More actions menu.
Does it buy replacement shipping labels?
No. FulfillFlub leaves the corrected item unfulfilled so the merchant can fulfill it through Shopify.
What should I send support?
Send the store domain, order number, what correction you attempted, what you expected to happen, and a screenshot of any error. Do not send payment details.